Support

How can we help?

We usually reply within one working day.

Email supportWrite to us — include what you were doing and what you saw. FAQPricing, references, privacy, Macs. Download & installRequirements and the five-step setup.

Quick fixes

“Claude isn’t connected”

Open Settings → Claude and choose Claude Code (then log in from Terminal when asked) or paste an API key. Chat comes back as soon as it says Connected.

Edit says “Still downloading…”

The setup is still installing the voice model and tools. The banner on Home shows how far along it is; if it’s paused, click Resume. Downloads carry on where they stopped, even after a restart.

An edit was interrupted

If EditWithChat closed while editing, open the project and click Resume in the banner. Your earlier versions are always kept.

Running out of space

Settings → Storage shows what each reel takes up. After you export, you can move a reel’s original footage to the Trash and keep editing.

Moving to a new Mac

Deactivate the license in Settings → License on the old Mac, then activate it on the new one. Back up your projects from Settings → Storage → Back up everything.

Sending us logs

In the app, choose Help → Show Logs and attach the file to your email. Logs never contain your footage or your API key.